Cancellation & Refund Policy
Introduction
At Singh Automobile Bajaj, customer satisfaction is our priority. This Cancellation & Refund Policy outlines the terms and conditions governing vehicle bookings, service appointments, payments, financing assistance, and other transactions conducted through our dealership.
By making a booking, payment, or availing any service from Singh Automobile Bajaj, you agree to the terms outlined in this policy.
Vehicle Booking Cancellation
Customers may request cancellation of a motorcycle booking before vehicle delivery, subject to the following conditions:
Eligible Cancellation Requests
A booking may be cancelled if:
- The vehicle has not yet been delivered.
- Registration procedures have not been completed.
- Insurance issuance has not been finalized.
- Financing documents have not been fully processed.
Cancellation requests must be submitted in writing or through the dealership’s official communication channels.
Vehicle Booking Refunds
Refund eligibility depends on the stage of the purchase process.
Before Vehicle Allocation
If a cancellation request is made before vehicle allocation, the booking amount may be refunded after applicable administrative deductions, if any.
After Vehicle Allocation
Once a specific vehicle has been allocated to the customer, cancellation charges may apply based on dealership policies and expenses already incurred.
After Registration
Once vehicle registration has been completed with the relevant transport authority:
- Cancellation requests may not be accepted.
- Registration fees, taxes, and government charges are generally non-refundable.
After Vehicle Delivery
After delivery of the motorcycle, cancellations and refunds are generally not permitted.
Service Appointment Cancellation
Customers may cancel or reschedule service appointments without charges by informing the dealership in advance.
We recommend notifying us as early as possible to avoid inconvenience and scheduling conflicts.
Service Payment Refunds
Refunds for completed service work are generally not available.
However, refund requests may be reviewed in exceptional circumstances such as:
- Duplicate payments
- Billing errors
- Incorrect service charges
- Technical payment processing errors
Any approved refund will be processed according to dealership procedures.
Spare Parts & Accessories Returns
Returns of genuine spare parts or accessories may be considered only if:
- The item is unused.
- The item is in original condition.
- Original packaging is intact.
- Proof of purchase is provided.
- The return request is made within the applicable return period.
The following items are generally not eligible for return:
- Installed spare parts
- Electrical components
- Customized accessories
- Special-order products
- Damaged items caused by misuse
Approval of returns is subject to inspection by dealership staff.
Financing Cancellation
For customers seeking financing assistance:
- Loan approval remains subject to the policies of the financing institution.
- Financing applications may be withdrawn before final approval.
- Any fees charged by third-party financial institutions may be subject to their individual policies.
Singh Automobile Bajaj is not responsible for refund decisions made by financing partners.
Insurance Cancellation
Insurance policies are issued by third-party insurance providers.
Any cancellation or refund related to insurance policies shall be governed by the terms and conditions of the respective insurer.
Customers should contact the insurance provider directly for policy cancellation or refund requests.
Refund Processing Timeline
Once a refund request is approved:
- Refunds may be processed within 7–15 business days.
- Processing times may vary depending on banking institutions and payment methods.
- Refunds will generally be issued through the original payment method whenever possible.
Non-Refundable Charges
The following charges are generally non-refundable:
- Vehicle registration fees
- Road tax payments
- Government charges
- Insurance premiums already issued
- Delivery charges already utilized
- Third-party processing fees
- Documentation fees already incurred
Payment Errors
In case of:
- Duplicate transactions
- Incorrect payment deductions
- Technical payment failures
Customers should contact the dealership immediately with proof of payment.
Verified payment issues will be reviewed and resolved as quickly as possible.
Exceptional Circumstances
Singh Automobile Bajaj reserves the right to evaluate refund and cancellation requests on a case-by-case basis in situations involving:
- System errors
- Pricing mistakes
- Product unavailability
- Regulatory requirements
- Extraordinary circumstances beyond customer control
The dealership’s decision in such matters shall be final.
Right to Refuse Refund Requests
Singh Automobile Bajaj reserves the right to deny refund requests where:
- False information has been provided.
- Terms of purchase have been violated.
- Products have been used, damaged, or altered.
- Requests fall outside the scope of this policy.
Policy Changes
Singh Automobile Bajaj reserves the right to modify, update, or revise this Cancellation & Refund Policy at any time.
Updated versions will be published on this page with the revised effective date.
Contact Us
For cancellation requests, refund inquiries, or assistance regarding payments, please contact:
Singh Automobile Bajaj
Authorized Bajaj Dealership Since 2004
📍 Singh Bajaj, Gopalnagar, GT Rd, opp. Bank of Baroda, Murain Tola, Fatehpur, Uttar Pradesh 212601
📞 Sales Department: 9554661236, 7232966000
📞 Service Department: 9554857000
📧 Email: bajaj@singhautomobile.com
🌐 Website: www.bajajauto.singhautomobile.com
Customer Acknowledgement
By making a booking, purchasing a vehicle, availing services, or making payments to Singh Automobile Bajaj, you acknowledge that you have read, understood, and agreed to this Cancellation & Refund Policy.
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